NOTICE: We do ship worldwide,
but our shipping prices are based on orders inside of the
continental US. For shipping outside of the US, please
email us with your address
for a shipping quote.
PAYMENT METHODS
We prefer payment via
PayPal
using the major credit card of your choice but will gladly
accept payment via Cashier's Check,
Money Order
or your personal check
(with a time delay in shipping to allow your check to clear
the bank).
All products
ship out via
UPS or FedEx. A tracking number will be provided for
all UPS and FedEx shipped orders.
CUSTOM TABLE
FELT RETURN/REFUND POLICY
There are NO refunds on custom
felt once the artwork is approved.
If you are unsure about the artwork, we
can provide a printed proof for a cost
of $40. This is a smaller scale
version on white paper. We work
hard to make sure that the custom felt
is properly produced. Please
provide all the necessary information to
make this possible.
CUSTOM TABLE FELT
CUSTOMER SHIPPING PROTECTION POLICY
It is the CUSTOMER'S RESPONSIBILITY to
protect themselves from accepting
damaged merchandise. Before signing the
delivery receipt, the customer has both
the right and responsibility to do the
following:
•
Visually inspect all cartons for
holes, tears, and other indications
of rough handling.
•
Fully remove merchandise from
cartons and visually inspect it for
any damage, NO MATTER HOW MINOR. Pay
particular attention to any areas
that correspond to damage appearing
on the carton.
•
If there is any damage, the customer
is not obligated to take delivery.
They have the right to refuse
delivery and if they do so, The
customer must call 615-346-9146 or
email
returns@customtablefelt.com
or FAX 615-346-9627 to notify Custom
Table Felt of this refusal of
delivery.
•
If the customer accepts delivery,
They are responsible for all
damages, whether or not the damage
was noticed at the time of delivery.
The customer's signature on the
delivery receipt indicates they are
accepting the merchandise in "GOOD
ORDER".
•
If you cancel your order or refuse
delivery after it has shipped you
will be charged for the shipping to
you, and the return shipping.
PRIVACY POLICY
Thank you for shopping at
Custom Table Felt. We can be reached via e-mail at
sales@customtablefelt.com, or you can reach us by
telephone at 615-346-9146 or FAX 615-346-9627.
The purpose of our
policy is to inform you
about the types of
information we gather
about you when you visit
our sites, how we may
use that information,
whether we disclose it
to anyone, and the
choices you have
regarding our use of,
and your ability to
correct, the information
that you provide to us.
We use the information
you provide when you
place an order (name,
address, phone number,
email address, credit
card information) for
the purpose of filling
your order only. We do
not use this information
to create targeted
mailings (email or
postal mail), or for
telephone solicitation.
We also do not share any
of this information with
other companies. We will
only contact you by
email and/or phone
either in the event of a
problem or question
regarding an order you
have placed, or in
response to mail you
have sent us.
And of course, your
credit card information
is held completely
confidential and secure;
orders are placed using
SSL (Secure Sockets
Layer) technology. We
may request that you
voluntarily supply us
with personal
information, including
your e-mail address,
postal address, home or
work telephone number,
credit card number (only
if you choose to
purchase a product
online), for purposes
such as correspondence
or making a purchase.
Like many other
commercial sites, our
sites may utilize a
standard technology
called a "cookie" to
collect information
about how our site is
used. Cookies were
designed to help a web
site recognize a user's
browser as a previous
visitor and thus save
and remember any
preferences that may
have been set while the
user was browsing the
site. A cookie cannot
retrieve any other data
from your hard drive,
pass on a computer
virus, or capture your
e-mail address. Our web
sites may use cookies to
enhance your visit.
Cookies can securely
store a user's password,
personalize home pages,
identify which parts of
a site have been visited
or keep track of
selections, such as
those selected in a
"shopping cart." Our
cookies may collect your
domain name and track
your selections through
our web pages. We only
use "cookies" to gather
the information
indicated in this policy
and do not use cookies
to gather personal
identifying information
about you without your
consent.
If you feel that this
site is not following
its stated information
policy, you may contact
us at the above
addresses or phone
number, state or local
chapters of the Better
Business Bureau, The
Federal Trade Commission
by phone at 202.FTC-HELP
(202.382.4357) or
electronically at
http://www.ftc.gov/ftc/complaint.htm.
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